Home > Products & Services > Technical Services

AFTER SALES SERVICE

Specialized Technical Service of dialysis technologies

Our Technical Service Division is a well-established international service organization specialized in renal care technologies. The success of our growing business and structure is evident by our market growth. Since 2015 we have become established in more than 11 countries throughout the EMEA region and continue to grow.

Unique interactive international

network of efforts!

Our subsidiary organizations are equipped with teams of experienced service engineers and leaders that work locally to support our customers across the EMEA region.

Beyond our location in the individual countries, we are working with a concept that shares all our resources. This guarantees the best possible reach to any location with full support and reduced reaction times. We can offer our services in neighboring regions and even worldwide with an efficient and expert shared service managed by an international team.

All our service personnel work within our quality guidelines and use our internally-developed service software by our R&D Division as a reporting and planning tool.

Some examples of our services

 

Project Management

Market launches, device installations, onsite training.

 

Quality Systems

CAPA process, warranty claims, spare parts management and forecasting.

 

Technical Service

Reactive and planned maintenance, development support, troubleshooting and support center.

Technical Academy

Training and certification on manufacturers devices, on-site technical and installation training across the EMEA region, training performed in multiple languages, travel, accommodation and visa application support.

 

Operational Management & Spare Part Management

Spare parts warehousing, distribution and forecasting, country stock and engineer car stock set-up and management, fully supporting supply chain, warranty procedures and spare parts market pricing.

 

Reporting

Reliability and failure rates of devices, efficient technical service provision, Customer Relations Management (CRM).