After Sales Service
Technical services of dialysis technologies
Our Technical Service Division is a well-established international service organization specialized in renal care technologies. The success of our company has been proven by our continued growth. Since 2015 we have established ourselves in 12 countries throughout the EMEA region and continue to grow.
Unique Interactive International
Network
of Efforts!
Our technical offices are equipped to support customers locally across the EMEA region with teams of experienced engineers and leaders.
Beyond our facilities in each country, the entire organization is strongly connected to share knowledge and resources on a global scale. This results in a consistent German standard approach to all of our services. We are offering our services in neighboring regions and even worldwide with an efficient and expert shared service managed by an international team.
All our service personnel works within our quality guidelines and uses our internally developed service software by our R&D Division as a reporting and planning tool.
Our services
Project
Management
Market launches, device installations, onsite training.
Quality
Systems
CAPA process, warranty claims, spare parts management and forecasting according the ISO 13485: 2016.
Technical
Services
Reactive and planned maintenance, development support, troubleshooting and support centert.
Technical
Academy
Training and certification on manufacturers devices, on-site technical and installation training across the EMEA region, training performed in multiple languages, travel, accommodation and visa application support.
Operational Management
& Spare Part Management
Spare parts warehousing, distribution and forecasting, country stock and engineer car stock set-up and management, fully supporting supply chain, warranty procedures and spare parts market pricing.
Reporting
Reliability and failure rates of devices, efficient technical service provision, Customer Relations Management (CRM).
International Technical Services
Operations Coverage Map
